Inside Sales Head

• To sell and up sell products, to build strong relationships with the clients to exceed the targets by developing the telesales strategy. 

• Sets priorities and serves as subject matter expert for the Business and client requirements. 

• Establishes and maintains good working relationships with Sales Customer Support, and Marketing Organization. 

• Monitors performance of Inside Sales Team through call monitoring and other measures to ensure utilization and efficient service. 

• Manage appropriate KRAs and Metrics. 

•  Develop strategies to reduce churn by proactively identifying KEY accounts. 

• Develop strategies to generate and increase high quality leads from Online (Website) and Inbound mediums 

• Map 360-degree view of complete sales cycle from Lead generation to On-boarding 

• Constantly coach the team on handling sales objections and maximizing conversions. 

• Working knowledge of outbound tele sales, basic marketing principles and practices. 

• Knowledge of the sales and customer life cycle. 

• Prior experience of handling retail customer is a plus. 

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Desired Skills & Experience 

• At least 5 years experience, experience in handling a team 

• Spoken fluent Hindi & English 

• Must be a goal oriented, team player; 

• Bachelor’s Degree is required;